Is Your First Impression a Memorable One?
Find your true brand voice and let your business be the star of the show...
Shaddai Marketing & Communications specializes in providing marketing solutions that shift the results for businesses. Our branding solutions captivate and engage prospects, our on-hold messaging increases customer retention, and we can help you with other sales & marketing needs as well.
Branding and Design...
Creative scriptwriting
Cell phone greetings
Graphic design
What sets us apart?
We take a consultative approach to marketing which means we listen to your goals and objectives before recommending a plan. Shaddai Marketing & Communications provides a full-service approach to marketing including but not limited to branding, on-hold messaging, audio/voice talent, sales and marketing, voicemail greetings, auto-attendant menus, business audio, and eLearning - explainer videos.
Optimize your on-hold experience
Have your employees experience fewer callers hanging up and more conversions. Our automated answering service provides you the opportunity to communicate with them while they are on-hold.
Increase sales through IVR prompts
Customers are more likely to buy from your business when they hear a personalized message that really speaks to them. Use our IVR prompts to increase sales, offer coupons, or promote your latest product line.
Be heard where you need it most
No matter if you need a brand new website or a rebrand for your current website, we have the expertise to provide what you need at a price that is right for you.
Our process
Step 1. Discovery
Our team of specialists will take a deep dive into your business. We take the time to get to know your company, customers, marketing goals and what makes your brand tick. We'll use this knowledge to craft a strategy that fits you and your company perfectly.Step 2. Creative
We handle everything from script writing and design to audio recording and video production, while providing you with a handpicked team of the best creative staff. Whether you're producing audio for on hold messaging, need video content for your next marketing campaign or need music for your business, we can help.Step 3. Launch
With us, your implementation will be easy and fast. We have experts in the field with the skills to complete any deployment you need quickly and successfully. We offer hardware, audio and video experts, and a dedicated support staff to give you peace of mind that no matter your needs, we're here to help.Step 4. Manage
Your launch is only the beginning of maximizing your results. Our Campaign Management services make it easy to stay on top of your marketing! If you're a small company or a big company, a startup or a mature brand, a non-profit or for-profit, it doesn't matter. We work with you so you can achieve peak performance at peak efficiency.
How can Shaddai Marketing & Communications help your business?
Shaddai Marketing and Communications is a boutique audio branding agency specializing in on-hold messaging. Here at Shaddai, we treat our clients like royalty and our solutions position them to be the stars of the show. We work with clients ranging from small business owners to Fortune 500 companies.
Message & Music On-Hold
Transform your valuable hold time into a profitable sales tool with targeted messages delivered to a captive audience-your customers. Our clients use their on-hold time to Enhance their image; Cross sell; Educate; Reduce caller hang-ups; Announce new products or services, Promote specials and Recognize employees. Let us help you achieve your on hold marketing goals now.
Public Relations
Public relations are the core of any company’s success. Communicate your message through an effective and targeted public relations campaign. We have extensive experience in all areas of public relations in a variety of industry sectors. Our core competencies include, but are not limited to, media relations, corporate communications, and creative and collateral materials.
Strategy & Marketing
Whether you’re starting a new business, launching a new product or service or looking for advice on what’s best for your business identity, let us assist you in the decision making process. Our creative team of Marketing and Design experts bring years of experience that gives your project the excellence you deserve. We tailor solutions to fit every budget.
Media Relations
In order to best convey your products and services to your targeted audience, each medium requires a unique approach. It is critical to match your sales pitch to the appropriate media, be it in the form of fanfolds, brochures, presentations, or the Internet. Our writers are gifted and will ensure that your message is expressed in the most effective manner through the most suitable media.
FAQ
General Questions
How does on-hold service work?
On-hold service is a service that plays music or messages on hold for callers who are waiting to speak to someone. Some of the most common messages played on hold are advertisements for products or services offered by the business.
What are the benefits of on-hold service?
On-hold service is a great way to keep your customers entertained and inform them about your company. It is an effective way to answer customer queries and address their concerns.
It also provides a platform for the company to promote its products and services in the most convenient manner. It's a great channel for marketing and advertising.
What is a phone greeting service?
Phone greetings are also known as an automated attendant or an IVR. When someone calls your business, the call is picked up by the phone system automatically. The caller then hears a menu that lists alternatives they can choose from. These include trying to contact individual extensions or recording their voice annotation on one of your voicemail systems.
What are the benefits of a phone greeting service?
It's been shown that phone greetings can have a major impact on customer satisfaction. In fact, a recent study found that customers who were greeted by a operator were 10x more likely to feel satisfied with their customer service experience.
How does your script writing services work?
Script writing is included in all our on-hold packages. Our professional scriptwriters will call you to discuss your goals and answer any questions before beginning to write your script. If you don’t have time for this, not to worry: we can get started with some information from your website. We will allow you time to review everything before it is recorded. This way, you can make any changes if necessary.
Technical Questions
How should a menu tree be setup?
You system can be anything from a simple voicemail menu to an IVR system with multiple options. Regardless, the goal is to ensure that each option is efficient and straightforward.
Will on-hold services work with our phone system?
You bet! Our on-hold services would work with any phone system. Whether VoIP or cloud-based, our services will work with your system.
What is the selection of music you provide?
There is a large library to choose from, with new samples being added all the time. If you can’t find something you like in there you can always speak to one of our writers.
Can I choose the voice talents for my audio?
Yes, you can also sample some of the professional voice talent right on our sample page.
Can I change the messages when needed?
You decide how often we update your messaging. We'll help you figure out how many updates it'll take to meet your goals and then find the plan that’s right for you. And if you need more updates, we make adjusting easy.